Shipping policy
Every Oodell order ships free to anywhere in the UK. There's no minimum spend, no discount code needed and nothing added at checkout. Here's what happens after you order, and when to expect your parcel.
The short version
- Free delivery on every UK order
- Order cut-off: 5:00 PM (GMT+00:00) Greenwich Mean Time (London) , Monday–Friday
- Processing: 1–2 business days
- Delivery: 7–9 business days after dispatch
- Total estimated time: 8–11 business days
- Tracking included with every order
Where we deliver
We deliver to addresses across the United Kingdom, including England, Scotland, Wales and Northern Ireland.
Order processing
We prepare orders within 1–2 business days, Monday to Friday. Orders placed before 5:00 PM (GMT+00:00) Greenwich Mean Time (London) start processing the same day. Orders placed after 5:00 PM, at the weekend or on a UK bank holiday start processing on the next business day.
Processing starts once your payment has been confirmed. If we need to check your address or payment details, we'll email you, and your order may take a little longer to leave us.
Delivery time
Once your order is dispatched, delivery usually takes 7–9 business days, so allow 8–11 business days in total from order to doorstep.
These are estimates, not guaranteed dates. Busy periods, bad weather, bank holidays and carrier delays can sometimes add a few days. If your order is taking longer than expected, email us at info@oodell.com and we'll look into it for you.
Tracking your order
As soon as your order ships, we'll email you a tracking number and a link to follow your parcel. It can take up to 48 hours for the first update to appear after dispatch.
If you order more than one item, your order may arrive in separate parcels. You'll receive a tracking number for each one, and delivery is still free.
No tracking email within 3 business days of ordering? Check your spam folder first, then contact us.
Getting your address right
Please double-check your address and postcode at checkout. A wrong or incomplete address is the most common reason for a late parcel.
If you spot a mistake after ordering, email info@oodell.com straight away with your order number. We can change the address if your order hasn't been dispatched yet. Once it has shipped, we can't redirect it.
If a parcel comes back to us because the address was incorrect or incomplete, we'll contact you and send it again free of charge to the corrected address. If you'd rather not wait, we'll refund you instead.
Delayed, lost or damaged parcels
Delayed: If your tracking hasn't updated for 5 business days, or your parcel hasn't arrived within 11 business days of ordering, email info@oodell.com or call +44 7732 725869. We'll chase it with the carrier for you.
Marked as delivered but not received: Please:
- Check the delivery address on your order confirmation
- Look around your door, porch or safe place, and ask anyone you live with
- Check with neighbours or your building's reception
- Wait 24–48 hours, as parcels are sometimes scanned early
Still missing? Email us within 7 days of the delivery date with your order number, and we'll investigate and arrange a replacement or refund.
Damaged: Keep the packaging and take photos of both the box and the item, then email them to info@oodell.com within 7 days of delivery. We'll send a replacement or give you a full refund, whichever you prefer.
Changing or cancelling your order
To cancel an order, email us with your order number. If it hasn't been dispatched yet, we'll cancel it and refund you in full to your original payment method.
If it has already shipped, you can still return it once it arrives. Under UK law, you have the right to cancel within 14 days of receiving your goods, and our own return window is 30 days. See our Return & Refund Policy for details.
Customs, duties and taxes
All prices are in pounds (£) and include UK VAT. You won't be asked to pay any customs charges, import duties or extra fees when your parcel arrives.