Payment Policy

We want paying for your order to be simple and secure. This page explains which payment methods we accept, when you'll be charged, and how your payment is protected.

Accepted payment methods

We accept the following payment methods at checkout:

  • Credit and debit cards: Visa, Mastercard, American Express, Discover and Diners Club
  • Digital wallets: Apple Pay, Google Pay and Shop Pay
  • PayPal

The payment options available to you are shown at checkout and may depend on your device and browser. For example, Apple Pay only appears on supported Apple devices.

Currency and pricing

All prices are shown and charged in pounds sterling (£ GBP) and include UK VAT. Delivery is free on all UK orders, so the total shown at checkout is the full amount you pay.

We do not charge any extra fees for paying by card or any other method. If your card is issued outside the UK or in another currency, your bank may apply its own foreign transaction fees, which are outside our control.

When you'll be charged

Your payment is taken when you place your order. You'll receive an order confirmation email straight away with a summary of what you paid.

If an item turns out to be unavailable, or we're unable to fulfil your order for any reason, we'll let you know and refund the full amount to your original payment method.

Payment security

All payments are processed through secure, PCI DSS-compliant payment providers, including Shopify Payments and PayPal. Our checkout is protected with SSL encryption, shown by the padlock in your browser's address bar.

We never see or store your full card details. Your bank may ask you to confirm your payment using 3D Secure (for example, a code sent to your phone or approval in your banking app). This is an extra layer of protection for you.

Fraud prevention

To protect our customers, orders may be checked automatically for signs of fraud. Occasionally, we may contact you to confirm your details before we dispatch your order. If we can't verify an order, we'll cancel it and issue a full refund.

Declined payments

If your payment is declined, please check that your card details, billing address and postcode are correct, or try a different payment method. If the problem continues, please contact your bank, as we can't see why a payment was declined.

Refunds

Refunds are always made to the original payment method used for your order. Once we've processed your refund, it usually takes 3–5 business days to appear in your account, depending on your bank or payment provider. See our Return & Refund Policy for full details.

Questions about payment

Oodell, operated by Vereniva LLC
4008 Laramie Street, Cheyenne, WY 82001-2064, United States
Email: info@oodell.com
Phone: +44 7732 725869
Customer Service (Opening Hours):
Mon–Fri: 9:00 AM – 2:00 PM (UK Time)
Sat–Sun: Closed