FAQ
Can't find what you're looking for? Email us at info@oodell.com or call +44 7732 725869 (Mon–Fri, 9:00 AM – 2:00 PM UK Time).
Orders
How do I place an order?
Choose your item, select your size, and click "Add to Cart". When you're ready, go to your basket and follow the steps at checkout. You'll receive an order confirmation email as soon as your order is placed.
I didn't get a confirmation email. What should I do?
Please check your spam or junk folder first. If it's not there, email us with the name and email address you used, and we'll confirm your order for you.
Can I change or cancel my order?
Yes, if it hasn't been dispatched yet. Email us as soon as possible with your order number. Once your order has shipped, we can't change it, but you can return it after it arrives.
Do I need an account to order?
No. You can check out as a guest. Creating an account simply makes it easier to view your order history.
Delivery
Do you offer free delivery?
Yes. Delivery is free on every UK order, with no minimum spend.
Where do you deliver?
We currently deliver to addresses across the United Kingdom, including England, Scotland, Wales and Northern Ireland.
How long will my order take to arrive?
Orders placed before 5:00 PM (UK Time), Monday to Friday, are processed within 1–2 business days. Delivery then takes 7–9 business days, so please allow 8–11 business days in total.
How can I track my order?
When your order ships, we'll email you a tracking number and link. It can take up to 48 hours for tracking to update.
Will I have to pay customs or import fees?
No. All prices include UK VAT, and you won't be asked to pay any extra charges on delivery.
My parcel says delivered, but I haven't received it.
Check around your door or safe place, with anyone you live with and with neighbours, and allow 24–48 hours. If it still hasn't turned up, email us within 7 days of the delivery date and we'll investigate.
For full details, see our Shipping Policy.
Returns & Refunds
Can I return an item?
Yes. You have 30 days from delivery to return items, including if you've simply changed your mind. You don't need to give a reason.
How do I start a return?
Email info@oodell.com with your order number and the item(s) you'd like to return. We'll reply with the return address and instructions, usually within 1–2 business days.
What condition do items need to be in?
Items should be unworn, unwashed, with all original tags attached, and free from marks, makeup or perfume. Boots and shoes should only be tried on indoors.
Who pays for return postage?
If your item is faulty, damaged or incorrect, we cover the cost. For all other returns, such as change of mind or the wrong size ordered, return postage is paid by you.
When will I get my refund?
We refund to your original payment method within 10 days of receiving your return. Your bank may take a further 3–5 business days to show it in your account.
Can I exchange for a different size?
The quickest way is to return your item for a refund and place a new order, so you don't miss out if stock runs low. You can also email us to arrange a direct exchange, subject to availability.
My item arrived damaged or faulty. What should I do?
Email us photos of the item and packaging within 7 days of delivery. We'll offer a replacement or full refund, and cover the return postage.
For full details, see our Return & Refund Policy.
Sizing & Products
How do I find my size?
Each product page has a size guide with UK sizes and measurements in inches and centimetres. If you're between sizes, we recommend choosing the larger size.
Still unsure which size to choose?
Email us with your usual UK size and the item you're interested in, and we'll help you decide before you order.
Do the colours look the same as in the photos?
We photograph our products as accurately as possible, but colours may look slightly different depending on your screen settings.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal. The options available to you are shown at checkout.
Is it safe to pay on your website?
Yes. Our checkout is SSL-encrypted, and payments are processed by secure, PCI-compliant providers. We never see or store your full card details.
Are there any extra fees?
No. All prices are in pounds (£) and include VAT. There are no card fees or hidden charges at checkout.
For full details, see our Payment Policy.
About Oodell
Who runs Oodell?
Oodell is an online clothing store operated by Vereniva LLC, a company registered in the United States. We serve customers across the UK and provide customer support in UK hours.
How can I contact you?
Email info@oodell.com or call +44 7732 725869, Monday to Friday, 9:00 AM – 2:00 PM (UK Time). We reply to all emails within 1–2 business days. You can also use the form on our Contact page.